1-800-730-4790

So many wonderful memories made here. Dieter and staff welcomed a "Group of Nine" and we felt like at home right from the start. If...
- Wendy
We cannot believe that people have stayed here who went out in the canoe at 3:00 a.m.! A great tribute to Annette & Dieter's easy...
- Earl & Ann
This was such a relaxing get away weekend to unplug and celebrate my birthday. We enjoyed the stay, the room was comfortable and clean...
- Jess & Tysib
A wonderful stay. Watching the sunrise over the lagoon with the early morning birds sounds was unforgettable. A lovely setting with...
Our 1st time to your wonderful Island and B&B. Everything is 1st class. I turned 62 this date. Connie and I will remember your...
- Jim and Connie
I spent my first residency in RRU residence and my second at Birds of a Feather. It was a short mountain bike trip from the campus, 10...
- Sheryl Fricke
Wonderful stay and delicious breakfast ! Thanks so much !  PS : Great weather and thanks for the canoe usage! 
- Zach & Cassie
We’ve just come back to our beautiful room - the Raspberry Soufflés were amazing. What a gorgeous setting! We loved the Rain Shower...
- Reg and Rhonda
We came here on our honeymoon and what an amazing place we discovered. Waking up all week to the views, birds, and sunshine makes it...
- Ryan & Angie
Our last stay on our way back to Tennessee. A great experience and a wonderful time.
- Susan and Dillard

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Reservation and Cancellation Policies

BOOK DIRECT - Best Price

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Please read reservation and cancellation policies listed below for the applicable category of your reservation before clicking SUBMIT

Birds of a Feather Victoria Ocean Lagoon Bed & Breakfast and Vacation Rental
206 Portsmouth Drive, Victoria
Vancouver Island, British Columbia  V9C 1R9

Telephone: +1(250) 391-8889
Toll Free: 1-800-730-4790
Email: victoria @ birdsofafeather.ca (spaces intentional to thwart spambots)

 


Reservation and Cancellation Policies for each category and season
(applies only to reservations booked through us directly)

 

BED and BREAKFAST

POLICIES

  • All B&B ACCOMMODATION RATES: All rates are based on 1 nights accommodation for max. 2 people (add $35.00 per extra person in same room) and always include breakfast, use of our private dock, canoe, kayaks, and bicycles.
  • CHECK IN: anytime after 2:30 pm. Self-check-in for late arrivals.
  • Suite # 1: 2 (+child) persons max.
  • Suite # 2: 4 persons max.
  • Suite # 3: 5 persons max. (5th person on premium self-inflating air bed)
  • Pets: Don't show up with a pet dog without first reading these pet policies AND clearing this with us otherwise there is a very good chance you'll be turned away without refund.

APRIL through OCTOBER

  • 1 night's deposit will be charged to your credit card at time of booking. By booking a room with your credit card you agree that you are in fact purchasing your accommodations at Birds of a Feather in advance in accordance with the policies listed herein as opposed to guaranteeing your booking with your credit card. The balance of your stay will be charged to your credit card 30 days before your check-in date.
  • Full Charge - Full Stay - If cancelled within 30 days of arrival, or shorten your stay, or reduce the number of guests for which you have to that point paid for extra guests, or don't show up by 9:00 am the following day without notice to us.
  • Partial Charge - First Night Stay - If cancelled before 30 days of arrival

NOVEMBER through MARCH

  • Prepaid 100% (exceptions considered by request for repeat guests) - No cancelation policy - you get a great deal - we get a firm commitment
  • Christmas / New Years holidays: Minimum 4 night stays, and NO BREAKFAST are in effect December 22 - 31. We're enjoying the holidays and are happy to host you if you can be self-sufficient.

Weekly Vacation Rentals

Any of our 3 self-contained luxury waterfront suites may also be booked as Weekly Vacation Rentals (without breakfast served)

  • Prepaid 100% (exceptions considered by request for repeat guests) - No cancelation policy.

 


Student & Faculty Accommodations for Royal Roads Univeristy & Q College

  • The same 3 suites, and 2 budget rooms, discounted 25% for weekly rates.
  • Promo Code 25% discount given upon proof of current enrollment.
  • Prepaid non-refundable rates.
  • Returning guests may pay 1 week deposit with the balance due 30 days prior to arrival.

 


Packages

  • all packages, wedding, and elopement are fully prepaid and non-refundable

NON-SMOKING PROPERTY

The entire property is NON SMOKING. Smoking anywhere on our property, inside or outside, will result in immediate cancellation of your stay, forfeiture of payment, and your credit card being charged $500 to pay for relocation of other guests while your room is aired out. Smoking bench located at end of boat ramp and is also 420 friendly.

FORCE MAJEURE and ACTS OF GOD

Our cancelation policies have evolved over time since we first opened in 1997 and they are strict by design.

In earlier years we quickly learned the more lenient our policy the more our kindness was abused; i.e., on the day before arrival for a 5 day booking, "Sorry we're enjoying our time up island so we're going to stay here. Maybe we'll see you another time." That was in 1997 before we had a policy in place. We lost 5 days that we were not able to rebook in our high season and we never heard from those folks again.

During the 9/11 event we had required a partially refundable 1 night's deposit with the balance due upon arrival. 74 cancelations later on top of no new reservations for about 3 months we almost went out of business. While world events hurt us all economically we opted to transfer the financial liability to our guests, in effect spreading it around over the many instead of us trying to absorb it. Likewise we cannot simply issue credits in lieu of refunds as that only defers our exposure. When the tourism sector suffers an economic hardship we can only bounce back with new reservations. Credits would preclude new reservations.

We are not a hotel with a hundred rooms so while we have greater certainty for our small Ma & Pa B&B we are also often passed over because of our stricter policies. Fair enough, but then please don't also expect us to take another hit by asking us to waive our policies.

OTA's (Online Travel Agencies) are necessary for us to stay in business, however, they are also the most sterile, self-serving, and time consumin systems to deal with as a host. They charge us up to 25% commission and while they'll often waive it if we make a mutual cancelation the process by which we have to stay on top of their "all or nothing" accounting rules we're often chasing a refund adjustment. This is time consuming and frustrating, so much so that we opted for all OTA reservations are pre-paid non-refundable - no exceptions.

Concerning specifically Force Majeure (unforeseen circumstances) and Acts of God we will of course consider each situation on a case by case basis - except OTA bookings - having regard for all the circumstances. Remember though that our stricter policies were designed, in part, for us to remain financially viable - to be able to reopen after the event - in the event of unforeseen circumstances and Acts of God. That means you'll also get a business response and not necessarily an empathetic one, unless you are a repeat guest in which case we'll make some exceptions.

April 01, 2020

  • Please read the FORCE MAJEURE and ACTS OF GOD section just above for context concerning our policies.
  • With everyone being told to stay home these units are now available to local Health Care workers without charge.
  • If you booked through an OTA please contact them directly to cancel, or postpone.
  • All 1 night reservations will forfeit their non-refundable deposits in accordance with the policy in place at the time of booking.
  • Exceptions to all multi-night Direct Booked reservations will be considered on a case by case basis with possible partial credit for similar future bookings within 1 year. Please send an email so we have a record of our conversation.
  • For those reservations where a further payment is due for the balance of your booking we will suspend taking those remaining payments until further notice so your risk is limited to the non-refundable first night deposit.
  • Health Authorities announced today to expect this to go to the end of June.

 

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

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