250-391-8889
1-800-730-4790

Magnificent location and lovely hospitality. A great bas for fully appseiding this part of the world. 
- Thomais Family
Thank you so much for your hospitality and friendly advice. This was our first time staying in a B&B. You made us feel right at...
- Ken & Tammy
We were afraid not to find a place to stay on Vancouver Island because of BC Day! Calling Dieter to ask him for a room, he offered us...
- Claudia and Helmut
A heavenly retreat and reward at the end of a 10 mile walk!  Thanks for the great hospitality!
- Bruce and Sue
This is such a beautiful & peaceful place to start our vacation. The hospitality was second to none. Thank you so much Tiffany for...
- Lindy & Keith
Great stay, beautiful area, and hope to see you again! Thanks. 
- Bernie and Renee
It was super cool here! Me, my mom, and my exchange sister all loved the beds and of course the room! Kayaking the first day was...
- Tia, Maria and Sandra
What a beautiful place you have!! Breathtaking sunrise watching the swans and ducks entertain us. It felt very peaceful. Not only did...
- Angelo & Jena
A very restful sleep - loved the bed - and delicious breakfast. :) Thank you for everything - inspiring.
- Darlene
Birds of a Feather Do flock together To enjoy the views And the beautiful weather Our time here was brief But to Annette and Dieter:...
- Rolland and Rachel

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Reservation and Cancellation Policies

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Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Please read reservation and cancellation policies listed below for the applicable category of your reservation before clicking SUBMIT

Birds of a Feather Bed & Breakfast Ltd.
206 Portsmouth Drive, Victoria
Vancouver Island, British Columbia  V9C 1R9

Telephone: +1(250) 391-8889
Email: victoria @ birdsofafeather.ca (spaces intentional to thwart spambots)


Reservation and Cancellation Policies
(applies only to reservations booked through us directly)

BED and BREAKFAST & VACATION RENTALS

POLICIES

  • All B&B ACCOMMODATION RATES are based on 1 nights accommodation for max. 2 people (add $35.00 per extra person in same room) and always include breakfast, use of our private dock, canoe, kayaks, and bicycles.
  • Suites 2 and 3 each have lofts with 2 twin beds. We have adjusted our prices to take in to account that the loft will not be used with a double occupancy / two person reservation, however, if you do require the use of a bed in the loft there will be a $35 cleaning surcharge to at least cover some of the extra 2+ hours of deep cleaning & laundry required for the loft. If you book more than 2 people the price is already automatically adjusted to account for this.
  • CHECK IN: anytime after 2:30 pm. Self-check-in for late arrivals.
  • Suite # 1: 2 (+child) persons max.
  • Suite # 2: 4 persons max.
  • Suite # 3: 4 persons max.
  • Pets: Don't show up with a pet dog without first reading these pet policies AND clearing this with us otherwise there is a very good chance you'll be turned away without refund.
  • Any of our 3 self-contained luxury waterfront suites may also be booked as Weekly Vacation Rentals at a reduced weekly rate.

10 Day Cancellation Policy for Nightly and Weekly bookings during the Pandemic

  • First Night / First Week Prepaid will be charged to your credit card at time of booking. This is not the same as using your credit card to guarantee your reservation. The balance of your stay will be charged to your card 10 days prior to check-in
  • ReBook during Pandemic - You may rebook once for pandemic related reasons up to 10 days prior to your check-in date for a future simlar, or longer stay provided you prepay the the remaining nights at time of rebooking. The rebooked reservation then becomes completely non-refundable under any circumstances to prevent looping.
  • Booking Credit - If you wish to cancel up to 10 days prior to your check-in date instead of rebooking we will issue you a credit for the first prepaid night / week valid for 1 year. Please Note when you later rebook using that credit it cannot be looped in to a second rebooking, or cancellation
  • Non-Refundable - if cancelled within 10 days of arrival, or don't show up by 2:00 am without any notice to us
  • Shortening your Stay - within 10 days of your arrival will be treated as a cancellation
  • Christmas / New Years holidays: PrePaid in full. Non-Refundable. No Booking credit. Minimum 4 night stays, and NO BREAKFAST are in effect December 22 - 31

Student & Faculty Short Term Accommodations for Royal Roads Univeristy

  • The same 3 suites discounted 20% for weekly rates
  • Promo Code 20% discount given upon proof of current enrollment
  • Prepaid non-refundable rates
  • Returning guests may pay 1 week deposit with the balance due 30 days prior to arrival

Packages

  • all packages, weddings, and elopements are fully prepaid and non-refundable

NON-SMOKING PROPERTY

The entire property is NON SMOKING. Smoking anywhere on our property, inside or outside, will result in immediate cancellation of your stay, forfeiture of payment, and your credit card being charged $500 to pay for relocation of other guests while your room is aired out. Smoking bench located at end of boat ramp and is also 420 friendly.

FORCE MAJEURE and ACTS OF GOD

Our cancelation policies have evolved over time since we first opened in 1997 and they are fair yet strict by design.

During the 9/11 event we had 74 cancelations with no new reservations for about 3 months. We almost went out of business. While world events hurt us all economically we have opted to share the financial impact with our guests, in effect spreading it around over the many instead of us trying to absorb it all. Likewise we cannot simply issue credits in lieu of refunds in many cases either as that only defers our exposure. When the tourism sector suffers an economic hardship we can only bounce back with new reservations. Credits preclude new reservations.

OTA's (Online Travel Agencies) are necessary for us to stay in business, however, they are also the most sterile, self-serving, and time consuming systems to deal with. They charge us up to 25% commission and while they'll often waive it if we make a mutual cancelation the process by which we have to claim back commissions is incredibly time consuming; so much so that we opted for all OTA reservations to be pre-paid non-refundable - no exceptions.

Concerning specifically Force Majeure (unforeseen circumstances) and Acts of God we will of course consider each situation on a case by case basis - except OTA bookings - having regard for all the circumstances. Remember though that our stricter policies were designed, in part, for us to remain financially viable - to be able to reopen after the event. That means you'll also get a business response and not necessarily an empathetic one, unless you are a repeat guest in which case we'll make an exception to this policy.

Why we cannot simply move your booking to a new date?

Many of our bookings are made well in advance to secure preferred dates and the closer we get to the arrival date the less likely we are to re-book them except perhaps as a discounted Last Minute booking. We also have many repeat guests who plan their vacation around our availability at the time of booking. They may have booked longer, or even multiple rooms were they available. In some cases our guests have needed to book a 2nd room at another facility.

If we were then to move your booking to a future date those other bookings are not able to adjust on short notice. Additionally the new future dates would then also be blocked to anyone else trying to book those dates and we’ll lose potentially new revenue. Hotels have a huge inventory of rooms. We have 3 to work with.

2020 / 2021 Covid-19 Pandemic Force Majeure applicable Cancelations

  • Please read the FORCE MAJEURE and ACTS OF GOD section just above for context.
  • If you booked through an OTA please contact them directly. Nothing in this section applies to OTAs.
  • Direct Booked Multiple Night Reservations for other than Christmas holidays may rebook prior to 10 days before the current checkin date without penalty for a similar, or longer duration stay provided the balance of the reservation is fully paid at time of rebooking.
  • Christmas Holiday period will receive a 50% booking credit valid for 1 year if canceled prior to 20 days before the current checkin date
  • Please communicate by email so we have a record of our conversation for later context and consideration.

 

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

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