1-800-730-4790

Had a beautiful Honeymoon stay at Birds of a Feather, georgous views & wonderful people. Thank you very much we will be back (...
- Adam & Cambie Riley
What a delightful place to stay. We loved your home the moment we stepped inside your doors. The warmth and love put in to every room...
- Pat & Patty
What a relaxing, peaceful setting to spend our honeymoon! We have spent two nights in the honeymoon suite and are so thankful to have...
- Jesse and Jennifer
This B&B was the perfect stop on our Honeymoon! It was so nice to relax away from the busy city. Breakfasts were delicious, thank...
- Matt and Kate
We enjoyed this great and peaceful place, sharing the breakfast with group of interesting people ! Many thanks to Debbie for her great...
- Simon & Ronje
Have been longing for Victoria's great scenes. This time, we paid a visit to the nearby famous scenic spot, the Hatley Castle, on...
- Burnett, Johnny, Agnes & Karen
Thanks for being a wonderful host, Tobi! We enjoyed talking with you over breakfast. You took great care of us during our stay!
- D & K
We had a great time here and would love to stay longer next time. It is a lovely place! Thank you for the great hospitality. Vielen...
- Claudia and Rob
What a beautiful webpage. Lots of things to explore
- Erin
Perfect ! Perfect ! So beautiful and so very clean. Loved the breakfast and our host. We will be back !
- Kevan & Karen

Instagram

 
 

Reservation and Cancellation Policies

BOOK DIRECT - Best Price

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Please read reservation and cancellation policies listed below for the applicable category of your reservation before clicking SUBMIT

Birds of a Feather Victoria Ocean Lagoon Bed & Breakfast and Vacation Rental
206 Portsmouth Drive, Victoria
Vancouver Island, British Columbia  V9C 1R9

Telephone: +1(250) 391-8889
Toll Free: 1-800-730-4790
Email: victoria @ birdsofafeather.ca (spaces intentional to thwart spambots)

 


Reservation and Cancellation Policies for each category and season
(applies only to reservations booked through us directly)

 

BED and BREAKFAST

POLICIES

  • All B&B ACCOMMODATION RATES: All rates are based on 1 nights accommodation for max. 2 people (add $35.00 per extra person in same room) and always include breakfast, use of our private dock, canoe, kayaks, and bicycles.
  • CHECK IN: anytime after 2:30 pm. Self-check-in for late arrivals.
  • Suite # 1: 2 (+child) persons max.
  • Suite # 2: 4 persons max.
  • Suite # 3: 5 persons max. (5th person on premium self-inflating air bed)
  • Pets: Don't show up with a pet dog without first reading these pet policies AND clearing this with us otherwise there is a very good chance you'll be turned away without refund.

APRIL through OCTOBER

  • 1 night's deposit will be charged to your credit card at time of booking. By booking a room with your credit card you agree that you are in fact purchasing your accommodations at Birds of a Feather in advance in accordance with the policies listed herein as opposed to guaranteeing your booking with your credit card. The balance of your stay will be charged to your credit card 30 days before your check-in date.
  • Full Charge - Full Stay - If cancelled within 30 days of arrival, or shorten your stay, or reduce the number of guests for which you have to that point paid for extra guests, or don't show up by 9:00 am the following day without notice to us.
  • Partial Charge - First Night Stay - If cancelled before 30 days of arrival

NOVEMBER through MARCH

  • Prepaid 100% (exceptions considered by request for repeat guests) - No cancelation policy - you get a great deal - we get a firm commitment
  • Christmas / New Years holidays: Minimum 4 night stays, and NO BREAKFAST are in effect December 22 - 31. We're enjoying the holidays and are happy to host you if you can be self-sufficient.

Weekly Vacation Rentals

Any of our 3 self-contained luxury waterfront suites may also be booked as Weekly Vacation Rentals (without breakfast served)

  • Prepaid 100% (exceptions considered by request for repeat guests) - No cancelation policy.

 


Student & Faculty Accommodations for Royal Roads Univeristy & Q College

  • The same 3 suites, and 2 budget rooms, discounted 25% for weekly rates.
  • Promo Code 25% discount given upon proof of current enrollment.
  • Prepaid non-refundable rates.
  • Returning guests may pay 1 week deposit with the balance due 30 days prior to arrival.

 


Packages

  • all packages, wedding, and elopement are fully prepaid and non-refundable

NON-SMOKING PROPERTY

The entire property is NON SMOKING. Smoking anywhere on our property, inside or outside, will result in immediate cancellation of your stay, forfeiture of payment, and your credit card being charged $500 to pay for relocation of other guests while your room is aired out. Smoking bench located at end of boat ramp and is also 420 friendly.

FORCE MAJEURE and ACTS OF GOD

Our cancelation policies have evolved over time since we first opened in 1997 and they are strict by design.

During the 9/11 event we had 74 cancelations with no new reservations for about 3 months. We almost went out of business. While world events hurt us all economically we have opted to share the financial impact with our guests, in effect spreading it around over the many instead of us trying to absorb it all. Likewise we cannot simply issue credits in lieu of refunds as that only defers our exposure. When the tourism sector suffers an economic hardship we can only bounce back with new reservations. Credits would preclude new reservations.

We are not a hotel with a hundred rooms so while we have greater certainty for our small Ma & Pa B&B we are also often passed over because of our stricter policies. Fair enough, but then please don't also expect us then to waive the very policies designed to keep us in business.

OTA's (Online Travel Agencies) are necessary for us to stay in business, however, they are also the most sterile, self-serving, and time consuming systems to deal with as a host. They charge us up to 25% commission and while they'll often waive it if we make a mutual cancelation the process by which we have to stay on top of their "all or nothing" accounting rules we're often chasing a refund adjustment. This is time consuming and frustrating, so much so that we opted for all OTA reservations to be pre-paid non-refundable - no exceptions.

Concerning specifically Force Majeure (unforeseen circumstances) and Acts of God we will of course consider each situation on a case by case basis - except OTA bookings - having regard for all the circumstances. Remember though that our stricter policies were designed, in part, for us to remain financially viable - to be able to reopen after the event. That means you'll also get a business response and not necessarily an empathetic one, unless you are a repeat guest in which case we'll make an exception to this policy.

Why we cannot simply move your booking to a new date?

Many of our bookings are made well in advance to secure preferred dates and the closer we get to the arrival date the less likely we are to re-book them except perhaps as a discounted Last Minute booking. We also have many repeat guests who plan their vacation around our availability at the time of booking. They may have booked longer, or even multiple rooms were they available. In some cases our guests have needed to book a 2nd room at another facility.

If we were then to move your booking to a future date those other bookings are not able to adjust on short notice. Additionally the new future dates would then also be blocked to anyone else trying to book those dates and we’ll lose potentially new revenue. Hotels have a huge inventory of rooms. We have 3 to work with.

2020 Covid-19 Pandemic Cancellations

  • Please read the FORCE MAJEURE and ACTS OF GOD section just above for context.
  • If you booked through an OTA please contact them directly. Nothing in this section applies to OTAs.
  • Direct Booked Multiple Night Reservations may Rebook prior to 30 days before the current checkin date without penalty for a similar, or longer duration stay provided the balance of the reservation is fully paid at time of rebooking.
  • For those reservations where a further payment is due for the balance of your booking we will first contact you to ask if you wish to cancel, rebook, or stay as is.
  • Please communicate by email so we have a record of our conversation for later context and consideration.

 

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Gift Certificates

OTA Hotel Bookings vs. Book Direct