250-391-8889
1-800-730-4790

It felt so homey! We could relax so much more than other B&B experiences in more Victorian places where you felt you couldn't even...
- Pete & Lee
We had such a fantastic time here. Wonderful people. Wonderful place. Definitely coming back here to stay next time.
- Daniel & Eileen
What a beautiful place you have. We loved the room, the location, the view, the breakfasts ... Thanks for your hospitality, we'll...
- Gwen & Frank
A very enjoyable stay. We had intended to go in to downtown Victoria on Tuesday but spent the whole day here in this area. We watched...
- David & Ruth
Adonis and I (Elinore) needed a much needed vacation and what better way to have it with a warm family to host us. Annette &...
- Elinore & Adonis
We were married in the morning on Saturday in our church in the mountains of north Georgia. After a long flight to Seattle and a ferry...
- Sally & Ric
Our first trip to Canada has gotten off to a wonderful start with our stay at your charming house. This is truly a place we would love...
- Pauline & Nathan
We had a wonderful time! The dogs were great. We will certainly come again!
- Kim and John
3 mois au Canada et un dernier arrêt ici, nous ne pouvions pas rêver mieux. Vue magnifique, chambre et équipements au top, cadre...
- Priscillia & Hélène
Such a wonderful surprise to find such a comfortable, well-equipped B&B, welcoming us after a rainy drive through the woods. We...
- Shirley Bruce

Reservation and Cancellation Policies

BOOK DIRECT - Best Price

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Please read reservation and cancellation policies listed below for the applicable category of your reservation before clicking SUBMIT

Birds of a Feather Bed & Breakfast Ltd.
206 Portsmouth Drive, Victoria
Vancouver Island, British Columbia  V9C 1R9

Telephone: +1(250) 391-8889
Email: victoria @ birdsofafeather.ca (spaces intentional to thwart spambots)


Reservation and Cancellation Policies
(applies only to reservations booked through us directly)

BED and BREAKFAST & VACATION RENTALS

POLICIES

  • All B&B ACCOMMODATION RATES are based on 1 nights accommodation for max. 2 people (add $35.00 per extra person in same room) and always include breakfast, use of our private dock, canoe, kayaks, and bicycles.
  • Suites 2 and 3 each have lofts with 2 twin beds. We have adjusted our prices to take in to account that the loft will not be used with a double occupancy / two person reservation, however, if you do require the use of a bed in the loft there will be a $35 cleaning surcharge to at least cover some of the extra 2+ hours of deep cleaning & laundry required for the loft. If you book more than 2 people the price is already automatically adjusted to account for this.
  • CHECK IN: anytime after 2:30 pm. Self-check-in for late arrivals.
    * We communicate by text & phone while you're here as a guest.
    * On check-in day you'll receive a text from us advising your room is either ready, or where possible is ready for early check-in.
    * Please expect a Welcome Letter with self-check-in instructions posted to the B&B entrance.

     
  • Suite # 1: 2 (+child) persons max.
  • Suite # 2: 4 persons max.
  • Suite # 3: 4 persons max.
  • Pets: Don't show up with a pet dog without first reading these pet policies AND clearing this with us otherwise there is a very good chance you'll be turned away without refund.
  • Any of our 3 self-contained luxury waterfront suites may also be booked as Weekly Vacation Rentals at a reduced weekly rate.

10 Day Cancellation Policy for Nightly and Weekly bookings EXCLUDING packages noted below

  • First Night / First Week Prepaid will be charged to your credit card at time of booking. The balance of your stay will be charged to your card 10 days prior to check-in
  • Forfeited Payment & Resevation - if cancelled within 10 days of arrival, or you don't show by by 9:00 am the following day
  • Shortening your Stay - within 10 days of your arrival will be treated as a cancellation
  • Rebooking - If for whatever reason we issue you a credit for a future reservation this may only be used once and not looped in to a 3rd booking.
  • Christmas / New Years holidays: PrePaid in full. Non-Refundable. No Booking credit. NO BREAKFAST is in effect December 24 - 31
  • International Reservations: Until further notice as of March 21, 2021 any reservations made from persons arriving from outside of Canada must be fully prepaid and are NON REFUNDABLE under any circumstances. No gift certificates. No credits for future bookings. You alone assume the risk concerning whether you're allowed in to Canada and related quarantine issues. We are fast booking up for the summer months and do not wish to block off a suite to locals with a possible reservation. You book at your own risk.

Student & Faculty Short Term Accommodations for Royal Roads Univeristy

  • The same 3 suites discounted 20% for weekly rates
  • Promo Code 20% discount given upon proof of current enrollment
  • Prepaid non-refundable rates
  • Returning guests may pay 1 week deposit with the balance due 30 days prior to arrival

Packages + Exclusive Hot Tub

  • all packages, weddings, elopements and "hot tub exclusive use" for Honeymoon Suite are fully prepaid and non-refundable

NON-SMOKING PROPERTY

The entire property is NON SMOKING. Smoking anywhere on our property, inside or outside, will result in immediate cancellation of your stay, forfeiture of payment, and your credit card being charged $250 to pay for relocation of other guests while your room is aired out. Smoking bench located at end of boat ramp and is also 420 friendly.

FORCE MAJEURE and ACTS OF GOD

Our cancelation policies have evolved over time since we first opened in 1997 and they are fair yet strict by design.

During the 9/11 event we had 74 cancelations with no new reservations for about 3 months. We almost went out of business. While world events hurt us all economically we have opted to share the financial impact with our guests, in effect spreading it around over the many instead of us trying to absorb it all. Likewise we cannot simply issue credits in lieu of refunds in many cases either as that only defers our exposure. When the tourism sector suffers an economic hardship we can only bounce back with new reservations. Credits preclude new reservations.

OTA's (Online Travel Agencies) are necessary for us to stay in business, however, they are also the most sterile, self-serving, and time consuming systems to deal with. They charge us up to 25% commission and while they'll often waive it if we make a mutual cancelation the process by which we have to claim back commissions is incredibly time consuming; so much so that we opted for all OTA reservations to be pre-paid non-refundable - no exceptions.

Concerning specifically Force Majeure (unforeseen circumstances) and Acts of God we will of course consider each situation on a case by case basis - except OTA bookings - having regard for all the circumstances. Remember though that our stricter policies were designed, in part, for us to remain financially viable - to be able to reopen after the event. That means you'll also get a business response and not necessarily an empathetic one, unless you are a repeat guest in which case we'll make an exception to this policy.

Why we cannot simply move your booking to a new date?

Many of our bookings are made well in advance to secure preferred dates and the closer we get to the arrival date the less likely we are to re-book them except perhaps as a discounted Last Minute booking. We also have many repeat guests who plan their vacation around our availability at the time of booking. They may have booked longer, or even multiple rooms were they available. In some cases our guests have needed to book a 2nd room at another facility.

If we were then to move your booking to a future date those other bookings are not able to adjust on short notice. Additionally the new future dates would then also be blocked to anyone else trying to book those dates and we’ll lose potentially new revenue. Hotels have a huge inventory of rooms. We have 3 to work with.

2021 Covid-19 Pandemic Force Majeure applicable Cancelations

  • Please read the FORCE MAJEURE and ACTS OF GOD section just above for context.
  • If you booked through an OTA please contact them directly. Nothing in this section applies to OTAs.
  • Please communicate by email so we have a record of our conversation for later context and consideration.

 

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Gift Certificates

OTA Hotel Bookings vs. Book Direct