250-391-8889
1-800-730-4790

Very nice, relaxing and friendly atmosphere. Love to come back. Thanks.
Magnificent location and lovely hospitality. A great bas for fully appseiding this part of the world. 
- Thomais Family
We were pleased with the terrific Bed and Breakfast stay we enjoyed in your home. You have given great attention to the most minute...
- Marlene and Pat
Eleven months later and we had returned for more glorious Vancouver Island experiences, not the least of which is a stay at Birds of a...
- Rolland and Rachel Weilberg
A night away from the kids is always well-deserved. With one of the way, my spouse and I really enjoyed this peaceful setting....
- Jay and Rox
Thank you so much for giving us a wonderful wedding experience, was wonderful to relax with the amzing view and wonderful breakfast;...
- Erica & Mike
Thank you so much for sharing your Shangrila. It was perfect for all of us: dogs for the girls, birds for Lou, bikes and canoes and...
- Lou, Teri, Katie & Erin
Back a 2nd time for 2 weeks while studying at Royal Roads. Lovely, Peaceful.
- Caroline Conwy
Our visit was too short, but our stay here was a treat. We rode the bikes over to the castle through untracked pathes, relaxed on...
- Deann and Aaron
What a great room! Spectacular view - night and day. No words to describe how calm and romantic it is! Coming from the tropics, a bit...
- Linda

Reservation and Cancellation Policies

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Please read reservation and cancellation policies listed below for the applicable category of your reservation before clicking SUBMIT

Birds of a Feather Bed & Breakfast Ltd.
206 Portsmouth Drive, Victoria
Vancouver Island, British Columbia  V9C 1R9

Telephone: +1(250) 391-8889
Email: victoria @ birdsofafeather.ca (spaces intentional to thwart spambots)


Reservation and Cancellation Policies

NOTICE to OUT OF PROVINCE TRAVELERS

Bookings from all OUT OF PROVINCE travelers are fully prepaid at time of booking and non-refundable under any circumstances. If we accept your booking and later you need to cancel even if the borders are closed again we lose potential local reservations who might have booked with us, and again if we move your reservation to another date that too might have been booked by another guest. The risk is yours alone to assume.

 

BED & BREAKFAST and/or VACATION RENTALS

POLICIES

  • All B&B ACCOMMODATION RATES are based on 1 nights accommodation for max. 2 people (add $35.00 per extra person in same room) and always include breakfast, use of our private dock, canoe, kayaks, and bicycles
  • CHECK IN: anytime after 3:30 pm. Self-check-in for late arrivals.
    * We communicate by text & phone while you're here as a guest.
    * On check-in day you'll receive a text from us advising your room is either ready, or where possible is ready for early check-in.
    * Please expect a Welcome Letter with self-check-in instructions posted to the white glass B&B entrance door.

     
  • Suite # 1: 2 (+child) persons max.
  • Suite # 2: 4 persons max.
  • Suite # 3: 4 persons max.
  • Pets: Don't show up with a pet without first reading these pet policies AND clearing this with us otherwise there is a very good chance you'll be turned away without refund.
  • Any of our 3 self-contained luxury waterfront suites may also be booked as Weekly Vacation Rentals at a reduced weekly rate.

20 Day Cancellation Policy for Nightly and Weekly bookings EXCLUDING packages, multi-unit bookings and pets noted below

  • First Night / First Week (5+ days) Prepaid Non-Refundable will be charged to your credit card at time of booking. The balance of your stay will be charged to your card 20 days prior to check-in
  • Forfeited Payment & Resevation - first night, or first week as the case may be whenever canceled. Remaining nights if cancelled within 20 days of arrival, or you don't show by by 9:00 am the following day
  • Shortening your Stay - within 20 days of your arrival will be treated as a cancellation
  • Rebooking - If for whatever reason we issue you a credit for a future reservation this may only be used once and not looped in to a 3rd booking.
  • Christmas / New Years holidays: PrePaid in full. Non-Refundable. No Booking credit. NO BREAKFAST is in effect December 24 - 31

Student & Faculty Short Term Accommodations for Royal Roads Univeristy

  • The same 3 suites discounted 20% for weekly rates
  • Promo Code 20% discount given upon proof of current enrollment
  • Prepaid non-refundable rates
  • Returning guests may pay 1 week deposit with the balance due 30 days prior to arrival

Packages * Multi-Unit Bookings * Exclusive Hot Tub

  • all packages, weddings, elopements and, multi-unit bookings for the same dates (returning guests excliuded) and, "hot tub exclusive use" for Honeymoon Suite, and bookings with pets in suite 2 are fully prepaid and non-refundable

NON-SMOKING PROPERTY

The entire property is NON SMOKING. Smoking anywhere on our property, inside or outside, will result in immediate cancellation of your stay, forfeiture of payment, and your credit card being charged $250 to pay for relocation of other guests while your room is aired out. Smoking bench located at end of boat ramp and is also 420 friendly.

FORCE MAJEURE and ACTS OF GOD

Our cancelation policies have evolved over time since we first opened in 1997 and they are fair yet strict by design.

During the 9/11 event we had 74 cancelations with no new reservations for about 3 months we almost went out of business. While world events hurt us all economically we have opted to share the financial impact with our guests, in effect spreading it around over the many instead of us trying to absorb it all. Likewise we cannot simply issue credits in lieu of refunds in many cases either as that only defers our exposure. When the tourism sector suffers an economic hardship we can only bounce back with new reservations. Credits preclude new reservations.

OTA's (Online Travel Agencies) are necessary for us to stay in business, however, they are also the most sterile, self-serving, and time consuming systems to deal with. They charge us up to 25% commission and while they'll often waive it if we make a mutual cancelation the process by which we have to claim back commissions is incredibly time consuming; so much so that we opted for all OTA reservations to be pre-paid non-refundable - no exceptions.

Concerning specifically Force Majeure (unforeseen circumstances) and Acts of God we will of course consider each situation on a case by case basis - except OTA bookings - having regard for all the circumstances. Remember though that our stricter policies were designed, in part, for us to remain financially viable - to be able to reopen after the event. That means you'll also get a business response and not necessarily an empathetic one, unless you are a repeat guest in which case we'll make an exception to this policy.

Why we cannot simply move your booking to a new date?

Many of our bookings are made well in advance to secure preferred dates and the closer we get to the arrival date the less likely we are to re-book them except perhaps as a discounted Last Minute booking. We also have many repeat guests who plan their vacation around our availability at the time of booking. They may have booked longer, or even multiple rooms were they available. In some cases our guests have needed to book a 2nd room at another facility.

If we were then to move your booking to a future date those other bookings are not able to adjust on short notice. Additionally the new future dates would then also be blocked to anyone else trying to book those dates and we’ll lose potentially new revenue. Hotels have a huge inventory of rooms. We have 3 to work with.

2021 Covid-19 Pandemic Force Majeure applicable Cancelations

  • Please read the FORCE MAJEURE and ACTS OF GOD section just above for context.
  • If you booked through an OTA please contact them directly. Nothing in this section applies to OTAs.
  • Please communicate by email so we have a record of our conversation for later context and consideration.

 

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

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