250-391-8889
1-800-730-4790

Well what can one say, a piece of heaven tucked away. The honeymoon suite is beautiful, the views amazing. When we arrived Debbie...
- Josie and Steve
Thank you for such a wonderful place with beautifully presented and delicious breakfast! We certainly enjoyed our stay here and will...
- Yicksum and Brian
Beautiful location ! Fantastic hot tub ! Delicious breakfast ! Everything we could have wanted from a trip to Victoria ! Thank you ! 
- Sarah & Eric
What a beautiful webpage. Lots of things to explore
- Erin
A home away from home! Comfy for any kind of weather. Love the pillows and the soft linens. I want some! Had a few technical issues...
- Kyle and Atty
Thanks so much for your kind hospitality! Great breakfasts, wonderful location, beautiful country. Hail Canada! Vancouver Island is...
- John and Joanne
We thoroughly enjoyed our stay here. We did not get much of a chance to lounge around-fireworks at Butchart Gardens & a long...
- Valerie & Tom
We were here 2 nights and wished we had planned a couple more. The room was wonderful, the views and fireplace warming and enjoyed....
- Jeff & Lesa
Thanks for Sharing your lovely spot! Enjoyed it all!! Breakfast was lovely, both foor & company. Will be back  
- Elaine & Jim Pantaleo
We have travelled the world over and stayed in many B&B's. Yours is " Bar None" The most efficiently run. Your welcome note...
- Ty and Yimei

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Reservation and Cancellation Policies

BOOK DIRECT - Best Price

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

Please read reservation and cancellation policies listed below for the applicable category of your reservation before clicking SUBMIT

Birds of a Feather Bed & Breakfast Ltd.
206 Portsmouth Drive, Victoria
Vancouver Island, British Columbia  V9C 1R9

Telephone: +1(250) 391-8889
Email: victoria @ birdsofafeather.ca (spaces intentional to thwart spambots)


Reservation and Cancellation Policies
(applies only to reservations booked through us directly)

BED and BREAKFAST & VACATION RENTALS

POLICIES

  • All B&B ACCOMMODATION RATES are based on 1 nights accommodation for max. 2 people (add $35.00 per extra person in same room) and always include breakfast, use of our private dock, canoe, kayaks, and bicycles.
  • Suites 2 and 3 each have lofts with 2 twin beds. We have adjusted our prices to take in to account that the loft will not be used with a double occupancy / two person reservation, however, if you do require the use of a bed in the loft there will be a $35 cleaning surcharge to at least cover some of the extra 2+ hours of deep cleaning & laundry required for the loft. If you book more than 2 people the price is already automatically adjusted to account for this.
  • CHECK IN: anytime after 2:30 pm. Self-check-in for late arrivals.
    * We communicate by text & phone while you're here as a guest.
    * On check-in day you'll receive a text from us advising your room is either ready, or where possible is ready for early check-in.
    * Please expect a Welcome Letter with self-check-in instructions posted to the B&B entrance.

     
  • Suite # 1: 2 (+child) persons max.
  • Suite # 2: 4 persons max.
  • Suite # 3: 4 persons max.
  • Pets: Don't show up with a pet dog without first reading these pet policies AND clearing this with us otherwise there is a very good chance you'll be turned away without refund.
  • Any of our 3 self-contained luxury waterfront suites may also be booked as Weekly Vacation Rentals at a reduced weekly rate.

10 Day Cancellation Policy for Nightly and Weekly bookings EXCLUDING packages noted below during the Pandemic

  • First Night / First Week Prepaid will be charged to your credit card at time of booking. The balance of your stay will be charged to your card 10 days prior to check-in
  • ReBook during Pandemic - You may rebook once for pandemic related reasons up to 10 days prior to your check-in date for a future similar, or longer stay.
  • Booking Credit - If you wish to cancel up to 10 days prior to your check-in date instead of rebooking we will issue you a credit for your first prepaid night / week valid for 2 years. Please Note when you later rebook using that credit it cannot be looped in to a third rebooking, or cancellation.
  • Non-Refundable - if cancelled within 10 days of arrival, or don't show up by 2:00 am without any notice to us
  • Shortening your Stay - within 10 days of your arrival will be treated as a cancellation
  • Christmas / New Years holidays: PrePaid in full. Non-Refundable. No Booking credit. NO BREAKFAST is in effect December 24 - 31

Student & Faculty Short Term Accommodations for Royal Roads Univeristy

  • The same 3 suites discounted 20% for weekly rates
  • Promo Code 20% discount given upon proof of current enrollment
  • Prepaid non-refundable rates
  • Returning guests may pay 1 week deposit with the balance due 30 days prior to arrival

Packages + Exclusive Hot Tub

  • all packages, weddings, elopements and "hot tub exclusive use" for Honeymoon Suite are fully prepaid and non-refundable

NON-SMOKING PROPERTY

The entire property is NON SMOKING. Smoking anywhere on our property, inside or outside, will result in immediate cancellation of your stay, forfeiture of payment, and your credit card being charged $500 to pay for relocation of other guests while your room is aired out. Smoking bench located at end of boat ramp and is also 420 friendly.

FORCE MAJEURE and ACTS OF GOD

Our cancelation policies have evolved over time since we first opened in 1997 and they are fair yet strict by design.

During the 9/11 event we had 74 cancelations with no new reservations for about 3 months. We almost went out of business. While world events hurt us all economically we have opted to share the financial impact with our guests, in effect spreading it around over the many instead of us trying to absorb it all. Likewise we cannot simply issue credits in lieu of refunds in many cases either as that only defers our exposure. When the tourism sector suffers an economic hardship we can only bounce back with new reservations. Credits preclude new reservations.

OTA's (Online Travel Agencies) are necessary for us to stay in business, however, they are also the most sterile, self-serving, and time consuming systems to deal with. They charge us up to 25% commission and while they'll often waive it if we make a mutual cancelation the process by which we have to claim back commissions is incredibly time consuming; so much so that we opted for all OTA reservations to be pre-paid non-refundable - no exceptions.

Concerning specifically Force Majeure (unforeseen circumstances) and Acts of God we will of course consider each situation on a case by case basis - except OTA bookings - having regard for all the circumstances. Remember though that our stricter policies were designed, in part, for us to remain financially viable - to be able to reopen after the event. That means you'll also get a business response and not necessarily an empathetic one, unless you are a repeat guest in which case we'll make an exception to this policy.

Why we cannot simply move your booking to a new date?

Many of our bookings are made well in advance to secure preferred dates and the closer we get to the arrival date the less likely we are to re-book them except perhaps as a discounted Last Minute booking. We also have many repeat guests who plan their vacation around our availability at the time of booking. They may have booked longer, or even multiple rooms were they available. In some cases our guests have needed to book a 2nd room at another facility.

If we were then to move your booking to a future date those other bookings are not able to adjust on short notice. Additionally the new future dates would then also be blocked to anyone else trying to book those dates and we’ll lose potentially new revenue. Hotels have a huge inventory of rooms. We have 3 to work with.

2021 Covid-19 Pandemic Force Majeure applicable Cancelations

  • Please read the FORCE MAJEURE and ACTS OF GOD section just above for context.
  • If you booked through an OTA please contact them directly. Nothing in this section applies to OTAs.
  • Direct Booked Reservations may rebook prior to 10 days before the current checkin date without penalty for a similar, or longer duration stay.
  • Please communicate by email so we have a record of our conversation for later context and consideration.

 

Helping health care workers – please pay it forward: www.birdsofafeather.ca/pandemic

 

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