250-391-8889
1-800-730-4790

Annette and Dieter- What can I say, I always enjoy my visit with you- it'll be 4 yrs this fall since I was here, time goes. Enjoyed my...
- Gramma
First B&B experience, the place is so cute and the views are amazing ! Love the deck with the 2 yellow chairs sit here every night...
We had a pleasant stay with you. The sun room was most enjoyable although we didn't use the hot tub. You have a fabulous view....
- Lennie & Lenida
Thank you for a wonderful time. We loved it and hope to return to your beautiful place. God blessings
- John, Deb & Jeff
Quite nice - quiet, clean, & nice surroundings. We enjoyed ourselves and will recommend to our friends. Once is not enough and...
- Greg & Toi
Thank you for your gracious hospitality starting with special delivery of strawberries from Ashley. The accommodations are...
- the Clarke family - Neil, Lynda, Samantha & Ryan
Dieter made our stay here on the island even better than it has been. Connection with locals just adds that touch of home while on...
- Kerry and Melissa
Lovely place, quiet and clean! Very good breakfast and really nice hosts.
- Andrew
Above and beyond! The food, the hospitality, the accommodations. Everything was excellent. A great way to end our holiday-Relaxing!...
- Julie and Dan
Thank you so much for the great hospitality, amazing breakfast, great chats and beautiful scenery. We have been here 4 times now and...
- Teresa

Book Direct Hotel versus OTA Hotel Bookings

BOOK DIRECT - Best Price

Book Direct vs. OTA Bookings FAQ

  1. Are Direct Booking prices cheaper than booking through an OTA?

    Yes. Here at Birds of a Feather our direct booking prices are cheaper than booking through an OTA because we're not paying them up to 20% commission for your reservation.

    Plus, you also get personal customer service if you book directly through the hotel.

    Use the rate check "RATE CHECK" tool on our Direct Booking "Book Now" link to compare Direct Booking versus OTA pricing to compare for yourself.
     

  2. What are OTAs?

    Online Travel Agencies such as Expedia and its host of companies such as Hotels.com, Booking.com, and Agoda. pass themselves off as Hotel "partners"
     

  3. Besides cheaper price and better customer service what are other diiferences?

    Cancellation policies vary from place to place. Book Direct with us and receive a cancelation window for stays beyond 1 day. All OTA reservations are prepaid non-refundable.

    Priority and early check-in  Book Direct and we'll priortize cleaning your room ahead of OTA reservations. More likely to be able to accommodate an early check-in.

    Breakfast is NOT included when booking through an OTA where you are booking a vacation rental condo and not a B&B experience

    The hot tub is only available to be booked when Booking Direct with us. There is an exclusive hot tub option for only the honeymoon suite when making an online reservation through this web site, or by phone.

    Deal directly with a human at the hotel. Small hotels that are not part of a chain do not use an offshore call center.
     

  4. Force Majeure Cancellations

    How long have you been on hold waiting to talk to an overseas call center? We don't have that kind of time to waste either. When unexpected world events happen such as 9/11 we try our very best to allow flexibility with Direct Booked reservations. When we've tried the same approach with the OTAs we are often left with paying 20% commisions to OTAs despite them telling us they'll waive them when we try to work with our mutual guests to find a fair resolution.
     

  5. Is Airbnb an OTA?

    No and they only charge the hotel between 3% and 5% commission.

    No breakfast with AirBnB yet similar pricing to Direct Bookings which do include breakfast.

    Guest pays AirBnB service fee of between 5% - 15%.
     

  6. I found a hotel on an OTA. How do I book direct?

    OTA paid search results come up higher than organic property web sites.

    Google the hotel / B&B name and check out their own web site, or call / email them direct. Ask what their Direct Booking price is. Some hotels have poor management practices and have become enslaved to the OTAs. Choose another hotel.
     

  7. I checked a hotel's reviews on TripAdvisor.  Can I book from there?

    Booking options presented on TripAdvisor are plugged in to differnet OTAs bidding for placement on their platform.

    Same thing, contact the property directly through the emails and phone numbers shown on each TripAdvisor listing.

 

CLICK HERE for a more detailed #BookDirect educational piece by the Michigan B&B Association

 

OTA DATA HACKS - July 2020

Booking.com, Expedia, Agoda, Amadeus, Hotels.com, Hotelbeds, Omnibees, Sabre, and several others are among the victims of the July 2020 Prestige Software data breach containing 24.4 GB worth of data totaling more than 10 million files that exposed data belonged to hotel guests and contained the following:

  • Full names
  • NIC numbers
  • Email addresses
  • Phone numbers
  • Hotel reservation number
  • Date and duration of stay
  • Credit card numbers including owner’s name, CVV code, and card expiration date

 

Book Direct Hotel