250-391-8889
1-800-730-4790

Dear Ashley & Dieter, You are a delightful couple and we enjoyed your company very much. We loved Mac & Taco and they also...
- Guy & Victoria Kenison
Bob and I had a wonderful time visiting Victoria and staying here at Birds of a Feather. The weather was sunny and beautiful....
- Bob and Gail
One night only, but what a lovely stay ! I'm at a transition point of my life and this calm picturesque setting (and full moon over...
- Susan
Thanks for a lovely, laid-back weekend. The sun came out to celebrate with us on our grand-daughter's first birthday. Thanks to Debbie...
- Doug and Jan
My fiance and I came up to Victoria to escape the chaos of every day life and found the perfect respite at Birds of a Feather. Perfect...
- Jennifer and Alec
First B&B experience, the place is so cute and the views are amazing ! Love the deck with the 2 yellow chairs sit here every night...
Thanks for a lovely stay! Nice to know that we can have a babysitter and escape down the road to a waterfront romantic getaway with a...
- Maggie
A great place to celebrate our 50th anniversary! Relaxed a bit and toured a bit. Wonderful Butchart Gardens visit and the weather was...
- The Gunthers
What a delightful place.  It was a quiet refuge after sightseeing.  The breakfasts were delicious... enjoyed the visiting too. ...
- Barb and Sue
Many thanks, we loved the hospitality and food and ambiance. Much love.
- Julia & Christian

Book Direct Hotel versus OTA Hotel Bookings

BOOK DIRECT - Best Price

Book Direct vs. OTA Bookings FAQ

  1. Are Direct Booking prices cheaper than booking through an OTA?

    Yes. Here at Birds of a Feather our direct booking prices are up to 20% cheaper than booking through an OTA because we're not paying up to 20% commission for your reservation.

    Plus, you also get personal customer service if you book directly through the hotel.

    Use the rate check "RATE CHECK" tool on our Direct Booking "Book Now" link to compare Direct Booking versus OTA pricing to compare for yourself.
     

  2. What are OTAs?

    Online Travel Agencies such as Expedia and its host of companies such as Hotels.com, Booking.com, and Agoda. pass themselves off as Hotel "partners"
     

  3. Besides cheaper price and better customer service what are other diiferences?

    Cancellation policies vary. Book Direct with us and receive a 30 day cancelation window for stays beyond 1 day. All of our OTA reservations are prepaid non-refundable.

    Priority and early check-in  Book Direct and we'll priortize cleaning your room ahead of OTA reservations. More likely to be able to accommodate an early check-in.

    Deal directly with a human at the hotel. Small hotels that are not part of a chain do not use an offshore call center.
     

  4. Force Majeure Cancellations

    How long have you been on hold waiting to talk to an overseas call center? We don't have that kind of time to waste either. When unexpected world events happen such as 9/11 we try our very best to allow flexibility with Direct Booked reservations. When we've tried the same approach with the OTAs we are often left with paying 20% commisions to OTAs despite them telling us they'll waive them when we try to work with our mutual guests to find a fair resolution.
     

  5. Is Airbnb an OTA?

    No and they only charge the hotel between 3% and 5% commission.

    No breakfast with AirBnB yet similar pricing to Direct Bookings which do include a full course hot breakfast.

    Guest pays AirBnB service fee of between 5% - 15%. The cheaper the total reservation the higher the service fee.
     

  6. I found a hotel on an OTA. How do I book direct?

    OTA paid search results come up higher than organic property web sites.

    Google the hotel / B&B name and check out their own web site, or call / email them direct. Ask what their Direct Booking price is. Some hotels have poor management practices and have become enslaved to the OTAs. Choose another hotel.
     

  7. I checked a hotel's reviews on TripAdvisor.  Can I book from there?

    Booking options presented on TripAdvisor are plugged in to differnet OTAs bidding for placement on their platform.

    Same thing, contact the property directly through the emails and phone numbers shown on each TripAdvisor listing.

 

OTA DATA HACKS - July 2020

Booking.com, Expedia, Agoda, Amadeus, Hotels.com, Hotelbeds, Omnibees, Sabre, and several others are among the victims of the July 2020 Prestige Software data breach containing 24.4 GB worth of data totaling more than 10 million files that exposed data belonged to hotel guests and contained the following:

  • Full names
  • NIC numbers
  • Email addresses
  • Phone numbers
  • Hotel reservation number
  • Date and duration of stay
  • Credit card numbers including owner’s name, CVV code, and card expiration date

 

Book Direct Hotel