Practical advice to help hospitality businesses including Start Ups, Acquisitions, Operations including Marketing & Tech Support for Canadian Bed & Breakfasts, small to medium Inns and Hotels, Vacation Rentals and Resorts, and Tour Operators by Dieter Gerhard.
$485.00 + tax for an initial block of 4 hours of consultation which can be used over up to 4 segments applied to video calls, in-person meetings, or research and recommendations. Thereafter my hourly rate is $150. You can also simply book an initial consultation at $150 / hr.
Dieter Gerhard is the founder, and together with his wife Paphada Gerhard (former manager at the Best Western Royal Buriram Hotel) are the owners of Birds of a Feather Victoria Ocean Lagoon B&B & Tours (est. 1997 and #1 on TripAdvisor) and also Birds of a Feather Thailand.
Dieter is also the owner / operator of Birds of a Feather Marine, the founder of Hyatt Legal Services (Canada), and the co-founder and former CEO of Q College, and Q Academy, and the co-founder & CEO of North Studio, and Stikky Media
Areas of consultation include:
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setting up a new hospitality & tourism business
evaluating the purchase and/or sale of an existing hospitality or other tourism business - leaving the AirBnB platform and get back in control with your own policies, offering more competitive pricing to your guests while you still earn the same by cutting out AirBnB's guest fees
- using OTAs like Expedia, VRBO, AirBnB and Booking.com to shore up your reservations instead of them being your primary source of reservations
- tax and legal considerations - especially new STR regulations
- corporations, partnerships, sole proprietorships
- Marketing: anchoring your property in your own web site and develop campaigns to attract and retain customers such as newsletters, blogs, and social media promotions
- Operations: Improve day-to-day operations, such as redesigning workflows to reduce wait times
- Staff training: Plan development programs to improve service quality, such as customer service workshops
- Credit cards: Accepting and processing credit cards, related fees, and charge backs
- Financial planning: Create budgets and economic forecasts, and suggest cost-saving measures
- Quality control: Implement standards to maintain high service levels, such as regular audits
- Client relations: Build strong relationships to better understand requirements, and gather feedback through surveys
- Technology integration & Support: Recommend and implement innovative solutions